FREQUENTLY ASKED QUESTIONS

ONBOARD SERVICES AND EXPERIENCE

  • Full board including Breakfast, Lunch and Dinner
    • Upgraded 4 course lunch menu each day
    • Upgraded 5 course Welcome & Farewell Dinners
    • Upgraded daily local cheese and bread selections
    • Vegetarian menu selections always available
    • Adapted menu for gluten-free, vegan or other special dietary restrictions can be made available via advance request
    • Café lunch for early arrivals on embarkation day
    • Boxed lunches available on request
  • Snacks, teas and coffees
    • Afternoon tea and cake
    • Full selection of Eilles Diamond Organic Teas
    • Fine Italian brand Alfredo Coffee variations
    • Upgraded daily International Gourmet Hot Chocolates
  • A selection of international and local European beers, European wines and soft drinks during lunch and dinner in the restaurant
    • Chilled Prosecco offered during breakfast
  • Upgraded en-suite amenities
    • Deluxe L’Occitane en Provence cabin amenities.
    • Daily pillow chocolates from French chocolatier Valrhona
    • Upgraded Egyptian Cotton Sheets
  • Special onboard events including Welcome and Farewell cocktail party (with sparkling wine, juices, etc.) and Outdoor BBQ on Sun Deck (weather permitting)
  • Wireless Internet throughout the ship (via Wi-Fi / WLAN)
    • Please be aware that internet access may be limited or non-existent at certain times due to high demand or proximity to telecommunication services. We cannot guarantee that you will have full Wi-Fi coverage in your suite at all times.
  • Complimentary use of Gym and Fitness Center onboard
  • Complimentary use of the Salt Therapy Room onboard
  • Complimentary use of e-Bicycles while in port
  • ALL ONBOARD GRATUITIES for catering, nautical and technical staff – no tips are required or expected from any of our crew
  • Pre and post sailing transfers between ship and airport or central city)
  • Shore excursions (for guests who have chosen our Discover At Your Leisure option)
  • Onboard items or activities of a personal nature
    • Gift shop purchases
    • Spa treatments or massages at our Wellness Center
    • Salon appointments at our onboard Hairdresser
    • Medical expenses and any quarantine costs
    • Laundry service
  • Alcoholic beverages provided at bars and lounges (outside of restaurant meals)
  • Premium wines and hard liquor from the ship’s a la carte drinks menu
  • Port Taxes

Discover River Cruises have no set dress codes. Smart Casual is suggested throughout the cruise – with recommended attire for dinners such as open-necked shirts, trousers and dresses.  Men may wear a jacket or blazer with tie if they wish, but this is never required.

 

Some guests may choose Semi Formal during the Captains Welcome Cocktail party and the special 5 course dinner evenings if they wish, but such attire is not required.

 

For days on shore, casual touring wear and comfortable shoes are highly recommended.

The ship’s onboard currency is the Euro.  However, all onboard expenses are charged to your onboard account by presenting your room key card; onboard venues do not currency for payment. At the end of your cruise, all posted expenses will be charged in Euro to the credit card provided at embarkation. 

 

Please note, the following credit cards are accepted for use onboard:  American Express, Visa, MasterCard and EuroCard.

 

Please note, all cruise fares (including Discover Complete shore excursion packages) are charged and paid in advance in US Dollars.

Smoking of any kind is not allowed in any indoor area onboard Discover Ruby, including private suites. Smoking may be permitted in designated areas of external decks. However, we cannot guarantee that these facilities will always be available.

ACCOMMODATIONS

  • Individual climate control system
  • 220v European electric outlets (suitable plug adaptor may be required)
  • Wall mounted televisions with movies on demand
  • Telephone (all outbound calls off the ship will be charged to your shipboard account)
  • Personal safe for valuables
  • Luxury Egyptian cotton sheets
  • Private bathroom with shower
  • Bathrobes (for your use during your cruise)
  • Slippers (which you make take home after your cruise)
  • L’Occitane en Provence soaps, shampoos and lotions
  • Hair dryer
  • Personal tea kettles
  • Mini-refrigerator with bottled water

Our Premium Suites (Royal Suites and Junior Suites with Balcony categories) offer additional space with separate seating areas and upgraded private bathrooms with bathtub in addition to shower.

Guests in these Premium Suite categories also receive their choice of one of the following upgrades:

  • Complimentary pre/post cruise hotel stay of two nights in a five-star hotel in either Budapest or Amsterdam, OR
  • Complimentary private transfer (Mercedes-Benz or similar) to or from the ship to the Basel, Budapest or Amsterdam airport

Beyond these Premium Suite benefits, guests in Royal Suites only will also enjoy:

  • Complimentary bottle of chilled Veuve Clicquot champagne en suite upon arrival
  • Open Bar throughout the ship, including premium wines and hard liquor from the ship’s a la carte drinks menu available at no additional charge
  • Upgraded L’Occitane en Provence gift basket on embarkation day

Unfortunately, triple or quad bookings are not offered on Discover Ruby – all suites and staterooms can accommodate two guests maximum.  Single guests may book an entire suite by paying 200% of the per-person fare.

Currently, these services are not being offered onboard Discover Ruby, to respect ongoing COVID-19 precautionary protocols.           

SHORE EXCURSIONS & PORT CALLS

Unlike most other river cruise operators, Discover River Cruises gives you a choice on shore excursions:

  • Our Discover Complete fare includes our full package of shore excursions in each port.
  • Our Discover At Your Leisure fare is a cruise-only price, for guests that prefer the freedom of on-their-own exploration or wish to plan custom tour programs with their personal travel agent.

Our shore excursion content is significantly more comprehensive than the tours offered by most other river cruise operators.  Here are some examples from our 2021 season:

  • Amsterdam: Discover includes visits to Marken and Zaanse Schans as part of our full day tour.
  • Alsace Region: With our itinerary offering an additional day in this region, Discover can visit more than just Strasbourg. Our tours include more wine tasting opportunities plus a visit to the medieval city of Riquewihr, as well as a guided walking tour of Basel.
  • Düsseldorf: Discover is the only brand that offers tours visiting Dusseldorf in addition to Cologne.
  • Passau: Overnighting in Passau allows Discover to offer both a tour of the city, plus the unique full day tour to the medieval Czech city of Česky Krumlov – a UNESCO World Heritage site not visited by most other river cruise operators.
  • Vienna: Discover tours include a visit to Schönbrunn Palace – a UNESCO World Heritage site sometimes skipped by other operators. We also include an evening classical concert night for our Discover Complete guests as part of our package, without an additional charge for tickets.
  • Budapest: Overnighting in this classic city, Discover Complete guests also visit both Ezstergon Castle and Szentendere Village outside the city.

On every Discover River Cruise, we offer our Discover Complete shore excursions in English, Spanish, Portuguese and Mandarin. Other languages including Japanese, Russian, German and others are available on 90-day advance request for a minimum group size of 30 guests, including a private coach at no extra charge. 

 

All shore excursion guides, irrespective of language, will be licensed guides according to European Laws.     

 

In rare instances, river conditions may impact exactly where the ship may berth on a given day. However, given our ship’s proximity to shore, its access to alternate berthing facilities along these rivers, and our ship’s flexibility to adjust arrival or departure timing as needed, our coaches and services can easily be redirected so that shore excursion operations and content are not negatively impacted.    

For operational reasons, our Discover Complete shore excursion program can only be offered as a full package for the entire cruise, pre-purchased with the cruise fare.

For operational reasons, Discover Complete shore excursions will not be available for sale on board.

The Discover Complete shore excursion package must be purchased 90 days prior to embarkation.  Availability to add the Discover Complete shore excursion package inside of 90 days before embarkation is strictly on request, at Discover River Cruises’ discretion.

Yes. However, we strongly recommend that guests purchase organized tours such as the Discover Complete package, to ensure their explorations on shore are not affected by adverse weather, local strikes or other unforeseen situations or restrictions.

SHIP & CREW

Discover River Cruises markets the MS Scenic Ruby under long term charter as “Discover Ruby.” Scenic Tours AG (a Swiss company) owns, manages and operates the Scenic fleet of river cruise vessels.

Discover Ruby carries 59 crew, serving a maximum of 159 guests onboard.

All of the ship’s crew members are European. All crew are trained according to Swiss hospitality standards, with staffing levels in line with Swiss manning regulations.

The ship’s crew members speak most Eastern & Western European languages. In addition, all crew members speak English, which is used as the ship’s operating language.

 

On every Discover River Cruise, we also provide fully dedicated passenger relations hostesses who speak Spanish, Portuguese and Mandarin.  Additional fully dedicated hostesses speaking Japanese, Russian and other languages may also be available on select cruises.

 

In addition, all guest collateral on board, including in-suite information and dining menus, are available in English, Spanish, Portuguese and Mandarin, and can be made available in other languages on request.

Discover Ruby does not carry medical personnel on board, and immediate medical attention cannot always be guaranteed. However, our crew are trained in first aid, and can provide basic medical assistance. Should you need to call medical services, please be aware that this will be at your own expense. Also, please note we cannot provide personal escorts for off-ship medical visits.

LOGISTICS

Discover Ruby is available for embarkation starting at 1:00 PM / 13:00 local time on the first day of your cruise. Disembarkation begins at 9:00 AM local time on the last day of your cruise.

Guests should have their e-tickets (provided by their local travel agent) and credit card ready to present at check-in.  Bag tags will be available at the gangway; the ship’s crew will transport luggage from the gangway to guest suites.

 

Please note, there are no Customs & Immigration formalities at check-in, onboard or in port, as all Discover River Cruises sail entirely within the Schengen Region.

Discover River Cruises does not offer transfers for purchase between airports or railway stations and the ship, before or after the cruise. However, pre-arranged transfers between the ship and hotels are included with our optional pre-post cruise extension packages. 

POLICIES

Yes, bookings made more than 90 days before departure date require deposits as follows:

  • Balcony Suites and Standard Stateroom: US$500 per person
  • Premium Suites: US$1,000 per person

 

Final payment of remaining fare must be made at 90 days before departure date.  Any bookings made within 90 days of departure must be paid in full at time of booking.

We understand that some changes to your plans may be unavoidable.  In the event you must cancel your booking, our cancellation charges will vary based on the time before departure, as follows:

  • 90 days or more before departure: No Cancellation Charge
  • 60 – 89 days before departure: 35% of Cruise Fare
  • 30 – 59 days before departure: 50% of Cruise Fare
  • 7 – 29 days before departure: 80% of Cruise Fare
  • 6 days or less before departure: 100% of Cruise Fare

Yes, your local Travel Agent will review this contract with you at the time of booking – you may review this contract here.  You must receive and acknowledge the Passage Contract in writing prior to embarking your cruise.